Shipping & Returns
This returns policy is only applicable to Brentwood-Benson Music Publishing Choral product.
We maintain a no returns policy! The only exception to this policy is if the customer were to receive the wrong item or a defective product. Please contact us within 48 hours to receive instructions on resolving this matter.
An RA number is required when returning Choral music product.
Regular daily orders of Choral and Hymnal product will receive no returns allowance, except for defective or mis-shipped product. Consumer Print (folios, keyboard books, etc.) may be returned, if undamaged, within one year of purchase, however an RA number is required. Defective product must be returned within 30 days of receipt.
Returns privileges are limited to certain seasonal stock order packages, with the authorized returns percentage predetermined by the package plan chosen by the dealer. (Package plan not applicable to churches or individual consumers). Seasonal returns must be submitted within 60 days of season.
A. Any Choral product returned without authorization and an RA number will receive no credit.
B. Be prepared to give the number of your invoice for which you want credit and the product number with the amount of stock you are returning.
C. You will be given credit for returns based on the predetermined percentage of your original order. An RA number and a return mailing label sticker will be sent to you with the approved credited amount indicated. You are responsible for all postage costs of returns.
D. Please return Brentwood-Benson Music Choral product separately from Hal Leonard Music product.
E. Return your Choral product, along with the RA number sticker, to:
Brentwood-Benson Returns Department
1210 Innovation Drive
Winona, MN 55987
Thank you in advance for your cooperation.
If you have any questions, please call: 1-800-846-7664.